Shipping policy

BHAGWATI SONS · DELIVERY & SUPPORT

Shipping & Delivery

Clear delivery information, transparent charges and support from order to arrival.

Delivery across India

We currently deliver within India, subject to courier serviceability and product-specific restrictions. Bulky, fragile or special-order products may require separate delivery arrangements.

Shipping charges

Shipping and handling charges will be disclosed before payment. Optional services, including special handling or installation, require your agreement before additional charges apply.

Dispatch and delivery timelines

The estimated dispatch and delivery schedule will be stated on the product page, at checkout or in a written quotation accepted before payment. Dispatch time and transit time are different.

Delivery depends on destination, stock availability and courier serviceability. We will communicate material delays and explain the available options. Estimates do not remove remedies available under applicable law.

Pre-orders and special orders

Imported-on-order, customised and advance-booking products may have longer lead times. The applicable timeline, advance requirements and any special cancellation conditions will be disclosed and agreed before payment.

An advance payment is not automatically non-refundable. Restrictions remain subject to applicable Indian consumer law.

Address details and failed delivery

Please provide a complete delivery address, correct PIN code and reachable mobile number. Address changes after dispatch cannot be guaranteed.

If delivery fails solely because of customer-supplied incorrect details, repeated unavailability or refusal of a correctly supplied order, reasonable, documented return freight or re-delivery charges may apply where disclosed and lawful. We will communicate these before applying them. Such charges will not apply where the failure is attributable to us, the courier, or an incorrect or defective product.

Tracking and delivery receipt

Tracking information will be shared when available. Please arrange for yourself or an authorised recipient to receive the shipment. Do not share a delivery OTP before the shipment is physically presented.

If tracking shows delivery but you have not received the shipment, contact us promptly so we can investigate with the courier.

Transit damage, missing or incorrect items

Please photograph visibly damaged or tampered packaging and, where practicable, refuse delivery or record the damage with the courier.

Contact us as soon as reasonably possible, preferably within 48 hours, with your order number and available photographs. Retain packaging while we investigate. An unboxing video can help but is not compulsory. Missing video evidence or a report after 48 hours does not by itself remove statutory rights.

We will arrange an appropriate remedy for verified loss, transit damage, incorrect supply or other qualifying issues in accordance with applicable law.

Cancellations and refunds

Contact us promptly to request cancellation. Change-of-mind cancellation before dispatch depends on processing status and lawful special-order conditions agreed before payment. After dispatch, a change-of-mind request may require a return under our Return & Refund Policy.

Any cancellation charge will comply with applicable law, including the requirement concerning similar charges where we unilaterally cancel an order. If we cannot fulfil an order, we will notify you and refund the amount paid for the unfulfilled order.

Nothing here prevents legally required cancellation, return, replacement or refund, including qualifying cases of defective, deficient, spurious, incorrectly described or late-delivered goods. The statutory force majeure exception applies where relevant to late delivery.

Accepted refunds will be processed without unreasonable delay, through the original payment method where feasible. We will communicate the expected processing timeline.

Disruptions beyond reasonable control

Natural disasters, government restrictions, transport disruptions and other qualifying events beyond reasonable control may affect delivery. We will communicate material disruptions and take reasonable steps to resolve them. This is not an unrestricted exemption from our obligations or from remedies available under law.

Support and your legal rights

For assistance, use our Contact Us page and quote your order number. Read this policy with our Return & Refund Policy and Terms & Conditions. Nothing here limits rights or remedies available under applicable Indian consumer law.

Policy changes apply prospectively and will not retrospectively reduce rights relating to existing orders. Last updated: 29 October 2026.