Refund policy

Return, Refund & Cancellation Policy

Bhagwati Sons | Operated by Setmore Exim Pvt. Ltd.
Website: bhagwatisons.com
Last updated: 29 October 2026

1. Our Return Policy

Please review the product specifications, model, colour, size, compatibility and delivery terms before purchasing. Our team can assist with enquiries before you order.

We do not offer a general change-of-mind or trial-period return facility. Unless expressly offered on the product page or agreed in writing before purchase, returns or exchanges are not accepted because:

You changed your mind or no longer need the product.
You selected an incorrect model, colour, size or quantity.
The product is incompatible with your equipment where the relevant specifications were accurately disclosed.
You found a lower price elsewhere.

These conditions do not restrict remedies available under applicable Indian consumer law.

2. Damaged, Defective, Missing or Incorrect Products

For visible transit damage or missing items, please report the issue preferably within 48 hours of delivery. Provide your order number, a description of the issue and available photographs.

An unboxing video can help establish what happened but is not compulsory. Failure to provide a video or report within 48 hours does not automatically invalidate a legitimate claim.

3. Inspection and Verification

We may reasonably request proof of purchase, photographs, the product serial number, troubleshooting or inspection by our team or an authorised service centre to verify the issue.

Inspection requirements will be proportionate and will not be used to unreasonably delay or deny a valid remedy.

Returns must relate to the actual item supplied. Item substitution, fraudulent claims and damage caused after delivery through misuse, accidental damage, improper installation or unauthorised modification are not covered by our voluntary return facility. Applicable legal rights remain unaffected.

4. Return Arrangements

Please contact us before sending a product back so that we can provide the correct return address and collection or shipping instructions.

Where reasonably available, include the accessories, manuals and packaging supplied. Missing original packaging alone will not automatically disqualify a defective-product claim. Any adjustment for missing items or customer-caused damage must be justified and lawful.

Before returning a device, back up your data, remove personal accounts and disable security locks as instructed. Do not share passwords with us.

5. Remedies and Return Shipping

Verified claims will receive an appropriate remedy in accordance with applicable law. We will not impose store credit or repair as the sole remedy where a refund or another remedy is legally required.

For verified defective, incorrect or transit-damaged goods attributable to us or our delivery arrangements, we will arrange or reimburse reasonable return shipping.

Any discretionary change-of-mind exchange approved by us must have its conditions and reasonable shipping charges agreed in advance.

6. Refund Processing

We will communicate the outcome of verification and explain any rejection.

Once a refund is approved, we aim to initiate it within 7 business days, or sooner where required by law. Your bank or payment provider may require additional time to credit it.

Refunds will normally use the original payment method. Necessary alternative arrangements will be agreed with the customer.

Refunds will cover the amounts required by law, including applicable delivery charges where appropriate. We do not apply automatic restocking or payment-processing deductions to valid statutory claims.

7. Manufacturer Warranty

Warranty coverage and service arrangements vary by product and are as disclosed at purchase. We may assist with contacting the relevant brand or authorised service centre.

Warranty procedures do not replace or exclude our responsibilities under applicable law. Opening a product for reasonable inspection or discovering a defect after initial use does not, by itself, eliminate legal remedies.

8. Special Orders and Restricted Products

Customised products, imported-on-order products, activated software, digital products and opened hygiene-sensitive items may be excluded from voluntary change-of-mind returns where disclosed before purchase.

Such exclusions do not automatically apply to defective, spurious, incorrectly supplied or materially misdescribed goods.

Pre-order timelines, advance payments and any special cancellation conditions must be disclosed and agreed before payment. Advances are not automatically non-refundable.

9. Order Cancellations

Please request cancellation as early as possible. Change-of-mind cancellation before dispatch depends on processing status and any lawful special-order conditions agreed before payment.

After dispatch, cancellation may require an authorised return. Any cancellation charge must comply with applicable law.

If we cannot fulfil your order, we will notify you and refund the amount paid for the unfulfilled order.

10. Store Collection

Please inspect visible condition and supplied items when collecting an order. Damage caused during subsequent customer-arranged transport is not our responsibility unless attributable to us.

Collection or a delivery acknowledgement does not waive claims for concealed defects or other statutory rights.

11. Contact and Complaints

Please contact us through the Contact Us page on bhagwatisons.com, quoting your order number. Return instructions will be provided after reviewing your request.

Complaints will be acknowledged within 48 hours and addressed within one month, as required by applicable rules.