Privacy Policy

Setmore Exim Pvt Ltd. (“SEPL” or “we”) takes the privacy of your information seriously. This Privacy Notice describes the types of personal information we collect from you through our stores, website (including sub-domains and microsites). It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.

1. Definitions

In this Privacy Notice, the following definitions are used:

Cookies

A small file placed on your device by our website when you either visit or use certain features of our website. A cookie generally allows a website to remember your actions or preference for a certain period of time.

Data

Includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores and/or website.

Data Protection Laws

Applicable law for the time being in force relating to the processing of Data is presently governed by Digital Personal Data Protection Act, 2023 and further as may be amended from time to time.

Partners & Associates

Select third parties (including Group Entities) with whom we have contracts for the businesses described in this Privacy Notice.

Service Providers

Includes entities to whom we or other Group Entities will disclose your Data in order to process information for a specific purpose.

SEPL

A company incorporated in India whose registered office is at Setmore Exim Pvt Ltd, 8 No. Ho Chi Min Sarani, Room Number-12E, Ground Floor, Kolkata- 700071.

Group Entity

Shall mean and include its subsidiaries, affiliates, associate companies and joint venture companies with whom we have a contractual arrangement to, inter alia, share data for the purposes described in this Privacy Notice.

User or You

The natural person who accesses our stores, website or mobile application.

What Data Do We Collect About You

SEPL collects Data for various purposes set out in this Privacy Notice. This Data includes, without limitation, the following categories:

• Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.
• Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
• Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.
• Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.
• Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.
• Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, or any other personal information provided in responses to surveys or questionnaires.
• Your reviews, feedback and opinions about our products, programmes and services.

How We Collect Data

We collect Data in the following ways:

Information You Give Us:

We receive and store any information you enter on our website or give us in any other way (e.g., at outlets, stores, kiosks).

Automatic Information We Collect:

We use “cookies”, pixels and similar technologies to receive and store certain types of information whenever you interact with us.

E-mail Communications:

To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.

Automatic Information We Collect from Other Websites:

We may receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement.

Information from Other Sources:

We may obtain information from other sources. An example of this is when you authorize a third-party website to interact directly with our website to provide or receive Data about you.

Data Shared By You

SEPL may collect your Data in several ways from your use of our stores, website. For instance:

• when you register with us to receive our products and/or services;
• when you conduct a transaction with us or attempt a transaction at our stores or on our website;
• when you complete surveys conducted by or for us;
• when you elect to receive any communications (including promotional offers) from us;
• from the information gathered by your visit to our stores or website;

Data That Is Collected Automatically

We automatically collect some information when you visit our website. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address. We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser.

Our Use of Data

Any or all the above Data may be required by us from time to time to provide information relating to SEPL and to work on the experience when using our website. Specifically, Data may be used by us for the following reasons:

• Carry out our obligations arising from any contract entered into between you and us;
• Provide products and/or services and communicate with you about products and/or services offered by us;
• Provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website;
• Operate, evaluate and improve our business, website and mobile application;
• Generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics;
• Enforce the terms of use of our website;
• Protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks;
• Serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.

We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

Where required under applicable law, we will only use your personal information with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.

Who We Share Data With

We may share your Data with the following categories of persons (who may be within or outside your country of residence) for the purposes described in this Privacy Notice:

• Service providers, associates and partners (including their sub-contractors) who help us to deliver our products, and/or services to you or to whom we outsource certain services, for instance information technology support services, data analysis, payment processing, order fulfillment and delivery, customer service, website hosting, etc.;
• Government institutions and authorities as required by law or regulation.

Keeping Data Secure

We will use technical and organizational measures to safeguard your Data, for example:

• We store your Data on secure servers;
• We engage third-party service providers to conduct regular penetration tests on our platform to identify vulnerabilities and have implemented necessary security measures to protect your data from unauthorized access;
• Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology);
• We train our employees and associates who handle personal data to be aware of our policies and practices for protecting data.

Data Retention

We will not retain your data for longer than is necessary to fulfill the purposes for which it was collected, or as required by applicable laws or regulations. However, we may retain certain data for a longer period as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Links to Other Websites

Our website may, from time to time, provide links to and from the websites of our partner networks, advertisers, affiliates, or other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time, and it is your responsibility to review this page periodically for updates. Changes to this Privacy Notice are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Notice, please contact us at: